Skip to Store Area:

Pure Effect Water Filters

Dear Customers, we will be on a vacation break from 9/8 to 9/24, our first real break in 5 years! 

Orders placed in this period will be reserved for you and will ship upon our return.  Thank you very much for your patience and understanding!

×

Return Policy

 

1. If the filter arrives damaged, please call us immediately to arrange a refund or exchange.  

2. If you choose to return the filter for any reason other than damage upon arrival, we will be happy to issue a full purchase price refund or exchange within: 14 days of delivery date, minus shipping cost we incurred.  The return policy applies to water filter systems and any unused (sealed) filter media cartridges.  If cartridges have been opened and used, we will deduct the price of the cartridges from the refund as they will no longer be re-sellable.

Regarding returns of dedicated faucets for non-defect reasons, e.g. changed mind on color/style, the faucets should not have been installed/used in order to qualify for a return/refund.

Please ensure the product is returned sufficiently packaged to protect from shipping damage, else, damage during shipping may occur which would not qualify under shipping guidelines for damage insurance claims.  We recommend to use the existing packaging materials the system came with if they are in good condition.

3. If you decide to return past the 14 day return period, we will still accept the item for up to 30 days from delivery date, however, there will be a 10% restocking fee applied.

Return Instructions:

1. Contact us to confirm if you're eligible for a return and to recieve authorization.

2. Package the item/s well to prevent damaged during transit.

3. Include a copy of your receipt and write "Return For Refund" on it.

4. Via US Postal Service, ship the returned item to:

Survive & Prosper, Inc.

PO Box 50052

Staten Island, NY 10305

5. We will issue a refund once the item is received and inspected (typically a day or two after we receive it).



Please give us a call or send an email to initiate the return process or if you have any further questions.