Damaged on Arrival
If anything arrives damaged, take clear photos of the packaging (inside and out) and the damaged item, then call us immediately to arrange a replacement. Do not dispose of anything until the matter is resolved.
Returns & Refunds
We issue a full purchase-price refund or exchange within 30 days of delivery (minus the shipping cost we incurred). This applies to water filter systems, parts, and unused (original shrink-wrapped) filter cartridges. Opened or used cartridges will be deducted from the refund. Filter faucets returned for non-defect reasons (e.g., change of mind) must not have been installed or used.
Package items securely to prevent transit damage. We recommend reusing the original packaging when possible. If a package is returned due to customer error (wrong address, unclaimed shipment, etc.), the return shipping fee will be deducted from the refund or required before re-shipment.
3-Step Return Instructions
Step 1: Contact us to authorize the return (a discounted UPS return label can be emailed upon request).
Step 2: Package the item(s) well to prevent damage during transit.
Step 3: Include a copy of your receipt marked “Return For Refund” and ship to:
PureEffectFilters LLC
35 East 11th Street
Attn: Returns
Sheridan, WY 82801
We issue the refund once the item is received and inspected (typically within same business day).