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1. If the filter arrives damaged, please call us immediately to arrange a refund or exchange.
2. If you choose to return the filter for any reason other than damage upon arrival, we will be happy to issue a full purchase price refund or exchange within: 14 days of delivery date, minus shipping cost we incurred. The return policy applies to water filter systems and any unused (sealed) filter media cartridges. If cartridges have been opened and used, we will deduct the price of the cartridges from the refund as they will no longer be re-sellable.
Please ensure the product is returned sufficiently packaged to protect from shipping damage, else, damage during shipping may occur which would not qualify under shipping guidelines for damage insurance claims. We recommend to use the existing packaging materials the system came with if they are in good condition.
3. If you decide to return past the 14 day return period, we will still accept the item for up to 30 days from delivery date, however, there will be a 10% restocking fee applied.
Please give us a call or send an email to initiate the return process or if you have any further questions.